Send the QR code to the email " pw_recovery@hikvision.com "; Wait to receive the reset code via email; Enter the reset code into the textbox and click next; Create a new password; Confirm the new password. It usually takes 5 minutes to receive the email with the reset code. Type the IP address and the port on the tool. Then click Get User List and choose the admin account from the list. Set a new password and click "Reset Password for selected user". After that, your camera will have your new password or it will get defaulted to password " 12345abc ". T0yfn.

hikvision camera password reset